Customer Satisfaction & Goodwill for making money online
Living in this global world when we look at corporate world we see that concept of business has changed. Same is the case with the businesses operating and flourishing in the cyber world. Now customer satisfaction is more important than just simply fulfilling the demands of the customers. What can customer satisfaction bring for a business? Customer satisfaction brings long-term customers for you. It is difficult for us to work with a different person every time. In the same way the person at other end would feel comfortable to work with the same service provider. So you have not to always look for a new customer.
Customer Satisfaction creates a relation of goodwill among the customer and service provider. Goodwill is an intangible asset. Goodwill in reality has monetary value associated it, sometimes when companies shift their business or some other reasons than they sell their Name for millions. What is the reason for it? Yes, goodwill. Goodwill is also created by being socially responsible like the sites or businesses which donate or which are socially responsible have stronger association with the consumer market.
When such a strong relationship of goodwill is developed between two parties than a kind of trust develops which helps you in crisis situation. Sometimes due to some unavoidable reasons you are unable to fulfill the commitment. For example, the internet breakdown, problem with your computer or any other crisis situation in which it is extremely difficult for you to make it on the right day or in the right way. In such a case the probability of a new party to accept your excuse will be low than the party with which you have developed goodwill. So customer satisfaction satisfies both of the goals: Short-term and Long-term. So you get work in present and you are very much probable to get it again. These things are at top of a companyís policy but while working for customer satisfaction for making money online are often not cared unintentionally.
One way is to write an article relative to your particular expertise and submit it to all the publications and media dealing in the dissemination of related information. In other words, become your own publicity and sales promotions writer. Get the word out; establish yourself as an expert in your field. You can establish chat rooms, groups so that you can be in direct contact with your customers.
So give it a fair bit of thought; it would disclose new horizons to you by standing on the very same place where you are. This ultimately reduces your cost of work which would definitely enhance your profits. The marketing cost can never be neglected; the cost of acquiring a customer is many times greater than the cost of retaining a customer. Finally; the crux of all is that look for many jobs but try to get all of them form minimum number of parties. This would save your money and most importantly time which would together boost your business.
About the Author: John Old is webmaster and founder of http://www.top-work-at-home.com . Looking for a right work at home business thatís right for you? We are helping people from all over the world start, build and profit from their own internet home business. Many articles and resources to help you to start your own home based business.