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Family Pictures in your Guest Room before you open the door: Mongkok, Hong Kong takes the lead in personalised guest history
(Hong Kong – July 2006) --- As the first hotel in the world to implement colour, touch screen (IP) phones, Mongkok, Hong Kong has been delighting business and leisure travellers with this sophisticated voice and data communication since opening in 2004.
Cisco’s IP telephony combined with our own specifically commissioned integrated hotel software provides guests with seamless free worldwide SMS and email messaging , omnipresent hotel-wide WIFI, mobile guest room phones that work hotel wide, integrated web information on all phones, streaming video and much more, all on a single unified platform.
Now, pushes the envelope further using this platform to introduce a new level of guest history and personalisation.
As we get to know our guests, we will not only ask their usual preferences like pillow type and room type, but we will also gather frequently dialed numbers, personal stock profile, home photos, radio stations and news preferences. When guests return to stay at Langham Place Hotel, they will find personal, customised content fully uploaded on their guest phones, even before they enter the room, including their family picture!
With this type of guest history sophistication, Langham Place Hotel aims to remove the distance between guests and their families, friends and colleagues back home and personalise the guest rooms like never before.
To provide additional convenience, guests can update their personal profile online anytime, anywhere. This enables the Hotel to provide premium tailor-made service based on guest’s personal preference at any time.
“Where else will hotel guests enjoy a colour picture of their loved ones in the hotel room waiting for them? Who else can automatically programme the guest phone, so that your family is just one button away? Which other hotel can have your stocks displayed on your phone in real-time, or the weather back home, before you get to your room?” said Brett Butcher, Managing Director of Langham Place Hotel.
“Langham has been creating guest profiles and delivering bespoke service for over 140 years, and it is only right that we pioneer a new level for the hotel industry,” Mr. Butcher added.
is the winner of the cross-industry “Best Practice in Technology Deployment” as well as the CIO 100 Honouree 2005 and 2006 (CIO Asia’s annual index of Asia’s top performing enterprise users of IT). These awards recognise the hotel’s effective deployment in technology in enhancing guest service, and attest the hotel’s position as one of the most technologically advanced hotels in the world and continue to highlight Langham’s 140 years of innovation in hospitality.
Background Notes:
Langham has a legendary hotel heritage dating back to 1865 when the Langham Hotel in London originally opened as Europe's first Grand Hotel. For 140 years, this flagship hotel has been at the forefront of sophisticated and gracious hospitality. Today, all Langham Hotels worldwide inherit the same philosophy that reflects elegance in design, innovation in hospitality, genuine service and captivation of the senses creating a truly unique hotel experience.
Langham Hotels International (LHI) features six properties with over 2,700 rooms in five gateway cities across the four continents, namely, London, Boston, Hong Kong (2), Melbourne and Auckland. In each city Langham Hotels is associated with the prestigious "The Leading Hotels of the World" group which represents some of the world's finest luxury hotels.
LHI is wholly owned by Great Eagle Holdings Limited, a publicly listed company (HKSE: 41) which was founded in 1963 and was listed on the Hong Kong Stock Exchange in 1972.
For information of Langham Place Hotel, Mongkok, Hong Kong, please visit:
http://hongkong.langhamplacehotels.com
For enquiries, please contact:
Langham Place Hotel, Mongkok, Langham Place Hotel, Mongkok,
Hong Kong Hong Kong
Director of Public Relations Assistant Communications Manager
Cecilia Wong Shelley Tso
T: (852) 3552 3051 T: (852) 3552 3052
F: (852) 3552 3069 F: (852) 3552 3069
cecilia.ws.wong@langhamhotels.com shelley.tso@langhamhotels.com
For information on the The Langham Place Hotel, Hong Kong, please visit: hongkong.langhamplacehotels.com
About Langham
Langham has a legendary hotel heritage dating back to 1865 when the The Langham Hotel in London originally opened as Europe’s first Grand Hotel. For 140 years, this flagship hotel has been at the forefront of sophisticated and gracious hospitality. Today, all Langham Hotels worldwide inherit the same philosophy that reflects elegance, continuous innovation and genuine hospitality creating a truly unique hotel experience
About Langham Hotels International:
Langham Hotels International (LHI) features six properties with over 2,700 rooms in five gateway cities across the four continents, namely, London, Boston, Hong Kong (2), Melbourne and Auckland. In each city Langham Hotels is associated with the prestigious “The Leading Hotels of the World” group which represents some of the world’s finest luxury hotels.
LHI is wholly owned by Great Eagle Holdings Limited a publicly listed company (HKSE: 41) which was founded in 1963 and was listed on the Hong Kong Stock Exchange in 1972.
About the Author: Cecilia joined Langham Place Hotel in June 2006.Langham Place Hotel, Prior to her appointment she was Public Relations Manager at the Intercontinental Grand Stanford in Hong Kong for 2 1/2 years. She has also worked in marketing and research roles within the travel industry and for marketing agencies and financial institutions. Cecilia holds a Master of Commerce in Finance and a Bachelor of Science in Statistics and is a graduate of The University of New South Wales, Australia.
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