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Answering services are not relics of the past. Many of the U.S. based ones went out of business with the introduction of answering machines and voice mail. Answering machines and voice mail can’t take the place of a human and answering services have humans that can do some things that a machine can’t do. Many people will leave messages when a human answers where they’ll hang up when it’s a machine. Today’s technology offers answering services as a inexpensive way of covering phones during off-hours on when no-one is there to answer it.

An answering machine or voice mail results in the caller just leaving messages. Sometimes a business needs more than just receiving a message. Sometimes it needs messages being delivered to certain customers or callers. This is something that an answering machine and voice mail can’t do but it is something that an answering service can do. An answering service can also distinguish between certain situations and decide which calls need to be directed for immediate attention and which ones do not. An example of this is emergency calls for property management. A flood is more important than replacing a burned out light bulb. The human can make this distinction; a machine can’t. An answering service can take orders after hours filling in for a customer service department, especially if the firm has clients in other parts of the world where time differences are a factor. An answering service may be an inexpensive alternative to keeping a staff on twenty-four hours per day. This way orders are not missed. Hiring an answering service allows businesses to offer twenty four hour services without the business being open twenty four hours a day. An answering service can call you or whoever you designate if there is an emergency of a specific call that you are waiting. The answering machine or voice mail can’t. You don’t have to delay your golf game and sit by the phone waiting for the phone call with the big deal. An answering service can also handle the incoming calls when the receptionist or secretary is sick or on vacation. You don’t have to hire temporary help to answer the phones.

There are many situations where a machine cannot fill in for a human. There are many times when a human is needed to deal with certain situations that arise in the normal course of doing business. The answering service can fill in the gaps.

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